If you have encountered an issue with a product purchase or download, or if the product does not meet your expectations, we encourage you to first contact the seller directly using the chat button provided on our platform. Our sellers are committed to ensuring customer satisfaction and will strive to address your concerns promptly.
In the event that you are unable to contact the seller or require further assistance, please reach out to the Omelette Discover Creativity team. Our dedicated support team will work with you and the seller to resolve the issue.
- Contact Seller: You should contact the seller within 48 hours of experiencing an issue with your purchase. This can be done through the chat button available on the product page or the seller's shop page.
- Review by Omelette Discover Creativity Team: If you are unable to resolve the issue with the seller directly, please inform our team. We will review your claim and work with the seller to find a resolution.
- Approval and Refund: Once your claim has been reviewed and approved by our team, we will process the refund. The refund will be issued using the original payment method, and you will receive an email notification once the refund has been initiated.
Important Notes:
- Refunds are subject to approval based on the assessment of the issue by our team.
- Refund requests must be made within 48 hours of the purchase.
- Refunds will be issued to the original payment method.
- Omelette Discover Creativity reserves the right to deny any refund claims that are found to be in violation of our Terms of Service or deemed fraudulent.
We are committed to ensuring a positive experience for all our users and aim to facilitate fair and transparent transactions between buyers and sellers.
If you have any questions or require assistance regarding our refund policy, please don't hesitate to contact us.
